Number of Pages: 21 (*requires edit from user) 
 
Who is it for?
Client
 
What is it for?
To communicate to clients and families any expectations, policies or procedures of the services 
 
Why should you use it?
To ensure policies are consistently enforced
When a family violates a policy, the handbook is a good reference and to avoid unnecessary misunderstanding or disputes. 
 
Contents of Handbook:
Overview
Mission Statement/Values (*requires user's full edit)
Philosophy (*requires user's full edit)
Treatment Approaches (*requires user's full edit)
Contact Information (*requires user's minor edit)
Services
Hours of Operation (*requires user's minor edit)
Observance of Holidays (*requires user's minor edit)
Provider Roles (*requires user's full edit)
Service Settings & Session Times (*requires user's full edit)
Service Stages (*sample descriptions included, requires user's minor edit)
Scheduling & Attendance
Scheduling (*sample descriptions included)
Cancellation Policy (*sample descriptions included)
Staff Cancellation (*sample descriptions included)
Family Vacation/ Extended Absences (*sample descriptions included)
Late Arrivals (*sample descriptions included)
Late Pick-ups (*sample descriptions included)
Inclement Weather Policy (*sample descriptions included)
Health & Safety Policies
Sickness Policy (*sample descriptions included)
Health and Immunizations (*sample descriptions included)
Medications & Emergency Medications (*sample descriptions included)
Emergency Medical Procedures (*sample descriptions included)
Accident and Incident Reports (*sample descriptions included)
Firearm Safety (*sample descriptions included)
Guardian Presence (*sample descriptions included)
Transportation of Client (*sample descriptions included)
General Policies
Behavior Management (*sample descriptions included)
Privacy and Confidentiality (*sample descriptions included)
Electronic Communication (*sample descriptions included)
Mandated Reporter (*sample descriptions included)
Code of Conduct (*sample descriptions included)
Gift Giving (*sample descriptions included)
Social Media (*sample descriptions included)
Professional Relationships (*sample descriptions included)
Recording of Staff and Clients (*sample descriptions included)
Discharge and/or Termination of Services (*sample descriptions included)
Observation of Therapy Sessions (*sample descriptions included)
Practicum Student (*sample descriptions included)
Staff Training (*sample descriptions included)
Grievance Policy (*sample descriptions included)
Insurance & Billing 
Insurance Verification and Billing (*sample descriptions included)
Payment and Late Payment (*sample descriptions included)
Statement of Understand (guardian's signature page to confirm receipt and undersanding of the handbook)